Subaru

Muller Subaru

1350 Park Avenue West ,
Directions Highland Park, IL 60035

  • Sales: (888) 471-5314
  • Service: (888) 804-1215
  • Parts: (888) 715-1809

You will not be disappointed.

Info

Subaru Added Security | Contact Us at (888) 804-1215

Classic Plan

Covers major parts including engine, All-Wheel Drive, transmission, towing and car rental.

Gold Plus Plan

Includes Classic Plan coverage plus air conditioning, electrical, steering, front suspension, brakes and more.

Variable Term Length
Choose from 8 different options covering up to 7 years or 100,000 miles.

Towing and Rental Benefits
During covered repairs, you'll receive towing and rental car reimbursements.

Comprehensive Coverage
Includes wear and tear, on-board computers and other items often excluded from service contracts.

Transferable Coverage
Choose from 8 different options covering up to 7 years or 100,000 miles.

Genuine Subaru Parts
Repairs are made with genuine Subaru parts by factory trained Subaru technicians.

No Deductible
Plans are available with no deductible or as low as $50-$100 options.

Extended Service Basics

1. What's the most important thing I should know about an extended service contract?

It is important to know the company that is promising to pay you if your car breaks down. A contract is only as good as the company that backs it. Some dealers offer service contract products other than the Subaru plan. For example, you can purchase Subaru Added Security (the only extended service contract backed by Subaru of America, Inc.) or an extended service contract backed by an independent insurance company, which could be mistaken for Subaru-backed protection. Be careful when considering independent plans. Here are some facts about independent companies:

  • The 10 leading independent providers 10 years ago are all out of business today. That means a large number of customers who had valid claims were not paid or received only partial reimbursements.
  • Independent providers profit only if their costs are less than what you paid for protection. Subaru Added Security's focus is on customer satisfaction, not extended service contract profits. Subaru wants your next car to be another Subaru!
  • On the surface many independent coverages appear to look like ours. The problem is they often require the use of inferior replacement parts, exclude important coverages like wear and tear, or make it extremely difficult to collect benefits.
2. What is an extended service contract?

It is a contract between you and the provider, who promises to pay for specified repairs of mechanical failures during the contract term (less a deductible, if any). It may also be referred to as an extended warranty or vehicle service contract. Here are some key definitions to help you in selecting a plan:

  • Obligor - a legal term for the company obligated to live up to the terms of the contract (e.g., manufacturer, dealer, or third-party company).
  • Administrator - the company hired by the obligor to handle claims, instead of doing it themselves (the administrator is not a party to the contract).
  • Breakdown - definitions vary from "failure of a component to work as it was designed to work in normal service" to "failure due to a defect in materials or faulty workmanship."
  • Normal wear and tear - when a part is not broken, but simply wears over time during normal use of the car.
  • Cause and effect - if a covered part fails and damages another part.
  • Deductible - the amount you must pay for a covered repair.
  • Surcharges - additional amounts you must pay to include coverage of certain items (e.g., All-Wheel Drive, high-tech components, on-board computers, seals and gaskets).
3. Do I really need an extended service contract?

An extended service contract is an important option. With the high technology built into today's cars, repair costs have risen dramatically and will continue to do so. With just one major after-warranty repair, the contract could easily pay for itself. Subaru is proud of its reputation for reliability and superior engineering. However, anything mechanical could eventually require repairs.

4. Is there any benefit to taking advantage of an extended service contract opportunity while a car is still under warranty?

As with any other product, service contracts are subject to inflationary price increases. By purchasing it now, you can lock-in at today's cost. In addition, if you take advantage of Subaru Added Security at the time of vehicle purchase, you can include the cost in your monthly finance or lease payment. Plus, you may be entitled to benefits in addition to the basic factory warranty, such as car rental, lodging and meal reimbursement for warranty repairs required when you're traveling. Your plan can even include emergency roadside service for a jump-start, gasoline delivery, tire change, locksmith service, road hazard tire protection, lost key retrieval, and computerized trip routing for up to seven years.

5. Why is a Subaru-backed extended service contract the best choice?

Subaru views a service contract as an investment in customer satisfaction, rather than as a profit maker. We know that a satisfied customer will likely be a repeat car buyer. Independent providers/insurance companies have no investment in your next car purchase. This philosophy really makes a difference in the quality of their service contract product, and even more importantly when it comes to honoring your claims.

Subaru Plans


  1. What does an Added Security extended service contract cover?

    You may choose from two different levels of coverage:

    • Classic Plan

      Classic plans cover nearly 1000 parts in all major component areas, including engine, transmission, drivetrains, front suspension, steering, brakes, electrical, cooling and fuel systems and air conditioning. Also provides towing and rental car reimbursement for covered repairs.

    • Gold Plan

      Gold Plus plans include all Classic plan coverage plus hundreds more parts. In fact they provide essentially the same "bumper-to-bumper" coverage as the basic factory warranty. Only a few maintenance items and body parts are not covered. The Gold Plus plan also reimburses for lodging and meals when a breakdown interrupts your out-of-town travel, plus: 24-hour emergency roadside assistance*, $100 allowance for "Sign & Drive" dispatched towing, jump start, tire change, gasoline delivery, locksmith service, road hazard tire protection, computerized trip routing, dealer locator service and travel assistance.

  2. Does Subaru also have a Maintenance Plan?

    Yes, you can choose the maintenance plan best for you:

    • 2 or 3 years/30,000; 36,000; or 45,000 miles
    • Mileage intervals - 3,750 or 7,500

      These plans are especially attractive if you lease your Subaru. You can include the cost in your lease payment. Then with the maintenance plan, your only auto expense may be at the gas pump! And the roadside assistance package is included at no extra cost.

    • Enables you to lock-in the cost of the scheduled maintenance required to keep your basic factory warranty in force and your car in tip-top running condition.
    • Provides service by factory trained technicians
    • Guarantees the use of genuine Subaru parts
    • Allows your car to be serviced at a quality Subaru dealer at a competitive price

  3. What other benefits do Added Security contracts include?

    • Enhance the resale value of your car. Any remaining coverage can be transferred to another private owner. (Must be transferred within 30 days of purchase) Or you can cancel your coverage and apply for a pro rate refund.
    • If you choose a plan with a deductible, you will pay it only once for each repair visit. Some other plans charge a deductible for each different component repaired during the same visit.
    • Added Security protects your investment and provides an inflation hedge on future repairs. As with other goods and services, the cost of parts and labor will increase.

Make an Inquiry

Muller Subaru

1350 Park Avenue West
Directions Highland Park, IL 60035

  • Sales: (888) 471-5314
  • Service: (888) 804-1215
  • Parts: (888) 715-1809

Hours

  • Monday - Thursday 09:00am - 09:00pm
  • Friday 09:00am - 08:00pm
  • Saturday 09:00am - 06:00pm
  • Sunday Closed